Checkout & Billing (9)

Instructions for standard billing procedures.

Pre-sale questions (1)

Common pre-sale questions and answers.

Referral (0)

Free for anyone to join. 50% commission on all sales.

Security & Abuse (0)

Security and abuse related questions.

SpamExperts SPAM filter (0)

Useful articles regarding SpamExperts spam filter.

VPS management (10)

VPS management guides.


 Change Hostname / Reverse DNS (rDNS) / PTR

To change rDNS/PTR/hostname, please perform these steps: Login to the Clients Area; At the top menu select “My Services > VPS” tab; Find desirable VPS and press the “Manage” button; For main IP address: Press “Hostname” button; Enter desired domain/subdomain; Press “Continue”....

 All of our OS templates are based on 64-bit architecture only.

Linux VPS: Operating systems: CentOS 7 CentOS 8 Debian 8 Debian 9 Debian 10 Ubuntu 14.04 Ubuntu 16.04 Ubuntu 18.04 Ubuntu 20.04 Operating systems with control panels: cPanel/WHM + CentOS 7 (minimum 4 GB RAM) Plesk + CentOS 7 DirectAdmin + CentOS 7 Webmin + CentOS 7...

 How do you handle delayed payments?

Paying invoices on time is our customers’ responsibility. There are steps: Our automated system sends invoices 7 days before the due date; Clients are able to pay outstanding invoices via Credit Cards, PayPal, Bitcoins or Paysera / WebMoney / CashU / Bank transfer. If invoices are not...

 Install / Reinstall OS

Operating system installation steps: Login to the Clients Area; Select at the top of menu the “My Services > VPS” tab; Press the “Manage” button at the service table; Press the “Reinstall OS” button; Choose operating system, agree with warning and press “Continue”; Wait for 5-10...

 Activate Emergency Console

Follow the steps bellow to perform Emergency Console activation. Login to the Clients Portal; At the top of the page select “My Services > VPS” tab; Press “Manage” button; Choose “Emergency Console” button on the left; Select how many hours you want to activate Web Console and press...