How do you handle delayed payments?
Paying invoices on time is our customers’ responsibility. There are steps:
Our automated system sends invoices 7 days before the due date;
Clients are able to pay outstanding invoices via Credit Cards, PayPal, Bitcoins or Paysera / WebMoney / CashU / Bank transfer.
If invoices are not...
How to cancel PayPal subscription?
Signing up for a subscription means that the customer authorised Senseihost to make a recurring charge to PayPal account for a fixed amount. After signing up, the customer will see a ‘Successful Payment’ page with further information on subscription.
Review subscription history in PayPal
Can I transfer my service to another account?
Yes, you can transfer your service to another account registered with Senseihost. To do this please:
Contact us via support request;
Provide ID of the service you want to transfer and contact email address of the account you want to transfer service to.
Attention: Please take a note, that...
How to change service billing cycle?
If you have ordered service on monthly payment basis and you would like to benefit from our long term discounts you have to change your service billing cycle. In order to change service billing cycle:
Log in to our Client area;
Select your service;
In service menu select “Change Billing...
Do you include VAT in your prices?
The European Union (EU) assesses a consumption tax on goods and services for use in its member countries. This tax is known as the Value Added Tax, or simply VAT.
We are required to comply with EU regulations regarding VAT.
We charge EU-based customers for VAT using the tax rate effective in...