Articles

 Can I transfer my service to another account?

Yes, you can transfer your service to another account registered with Senseihost. To do this please: Contact us via support request; Provide ID of the service you want to transfer and contact email address of the account you want to transfer service to. Attention: Please take a note, that...

 Do you include VAT in your prices?

The European Union (EU) assesses a consumption tax on goods and services for use in its member countries. This tax is known as the Value Added Tax, or simply VAT. We are required to comply with EU regulations regarding VAT. We charge EU-based customers for VAT using the tax rate effective in...

 How do you handle delayed payments?

Paying invoices on time is our customers’ responsibility. There are steps: Our automated system sends invoices 7 days before the due date; Clients are able to pay outstanding invoices via Credit Cards, PayPal, Bitcoins or Paysera / WebMoney / CashU / Bank transfer. If invoices are not...

 How to cancel PayPal subscription?

Signing up for a subscription means that the customer authorised Senseihost to make a recurring charge to PayPal account for a fixed amount. After signing up, the customer will see a ‘Successful Payment’ page with further information on subscription. Review subscription history in PayPal Log...

 How to change service billing cycle?

If you have ordered service on monthly payment basis and you would like to benefit from our long term discounts you have to change your service billing cycle. In order to change service billing cycle: Log in to our Client area; Select your service; In service menu select “Change Billing...

 How to manually renew services?

In case you would like to renew services sooner than the due date, you may do that by generating service renewal invoice manually. 1. Login to the client area 2. Select “My Services” tab 3. After selecting service type click “Manage” 4. At the left side of service card, you will see menu and...

 PayPal Billing Agreement

PayPal Billing Agreement is one of our supported payment methods. This payment method allows to set up an automatic payment method for a recurring invoice. Here is a guide on how to set up an automatic payment: First, you should go to the invoice menu:...

 What payment methods do you accept?

Customers can choose from these billing methods: PayPal Credit Card WebMoney / Bank Transfer Bitcoins and Altcoins: Bitcoin Bitcoin SV For invoices over USD 11.99 / AZN 20.99/ EUR 10: Bitcoin Cash BNB Mainnet Dash Dogecoin Ethereum Classic Ethereum Litecoin Nano

 Why my order is marked as fraud?

In order for our services to remain safe and secure, all orders must pass inspection by our automated fraud detection system. In addition, all suspicious orders are also checked manually by our expert staff in order to determine the threat level. If the corresponding risk score rating, which we...